Articles
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Are The Amount of Emails I Can Send Limited? 7319
Yes. We limit outgoing email rates to 200 emails per hour on our shared and reseller solutions to keep the pending mail queue as clear as...
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Can I Password Protect My Directories? 7042
Yes, you can easily password protect directories from within your control panel under Password Protect Directories. It's simply a matter of...
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Can I Pay Monthly & Is There A Contract? 7635
Yes, there is no restriction at Spiral Hosting, you pay per month or in advance, how you choose is up to you with no lock in contracts.Depending on...
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Can We Use PHP? 8200
We currently support PHP versions 5.3, 5.4, 5.5, 5.6, 7.0, 7.1 and 7.2 on all of our shared hosting, enterprise hosting and reseller hosting...
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Do You Allow Adult Content? 7876
Due to the restrictions imposed by certain legal jurisdictions within the database locations, we are unable to allowing such content being hosted...
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Do You Allow Resellers To Oversell? 7355
Yes we do. We enable overselling on ALL reseller accounts but only if it is requested by the customer who is ordering the main product....
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Do You Have A Money Back Guarantee? 6650
Yes! Each of Spiral Hosting's managed shared and reseller services carry a 30 day unconditional money back guarantee on them. If you are not...
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Do You Offer DDos Protection? 6131
A distributed denial of service attack (DDoS) occurs when multiple compromised systems flood the bandwidth or resources of a targeted system,...
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Do You Offer Dedicated IP's? 5641
Yes! These are available in the order page of the client area under 'product add-ons.' You can purchase these after you have set up your site and...
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Do You Offer SSL Certificates? 6103
Yes! These are available in the order page of the client area. You can purchase these after you have set up your site and domain. Spiral Hosting...
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Do You Place Advertisements On My Site? 6506
No, absolutely not! We will never insert any type of advertisement into your websites. Your site is yours and we will not tamper with it.
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Do You Provide 24/7 Support? 6815
Yes, we provide support 24 hours a day, 7 days a week through our support ticket service. You can submit a ticket directly at the help desk or you...
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Do You Provide Backups? 7499
All our shared hosting servers are automatically backed up on a daily basis. We retain a mimimum of 21 days of previous backups. After 21 days, the...
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Free Migration from Your Current Provider 8194
Spiral Hosting offer a free website migration service. This is a service offered to new customers to facilitate a smooth migration to Spiral...
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How Can I Pay My Invoices? 6967
We accept and recommend credit card payments via Visa & Mastercard for all currencies. We also recommend storing the details on your account to...
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How Do I Upload My Designed Site? 6172
You can upload your site using any FTP program. The FTP server is ftp.yourdomain.com and the login and password is the hosting account...
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How Long Does It Take To Upload My Site 6139
Shared accounts are setup as soon as clearance of your first payment is confirmed. You will be given immediate access to begin uploading your site....
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Placing An Order - Security Checks 5470
In order to ensure our time is used effectively and our accounts team are dealing with legitimate orders and clients, MaxiMind software is used to...
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What Features Are Included? 5345
We offer a large list of features. Shared, Enterprise & Reseller Hosting: Enterprise grade servers for lightning performance cPanel...
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What Operating System Do You Run? 4842
We run CloudLinux as our systems for Shared and Reseller Hosting Solutions, we also use the latest stable release of cPanel on all Shared/Reseller...
