Articles
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Accessing Your cPanel Hosting Control Panel 8329
Getting to your cPanel (hosting control panel) is very simple. A link is available in the 'New Account Information' you receive when you sign up...
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I Want To Cancel My Service 8172
Every customer has full access to manage their products via the Spiral Hosting client area. It's very easy to cancel by logging into the client...
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I've Paid For A Renewal I Don't Want - Refunding Automatic Renewals 5306
All the services we provide are subscription-based and are automatically renewed on their due date. This is made clear on our signup pages, our...
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My Account Has Been Suspended - Help! 6794
Firstly, Don't panic!Alot of the time, the account has been suspended because of overdue payment. Login to your client area and view your invoices....
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Passwords - Changing Them 10125
We always recommend keeping your password up to date so here is the most common areas and how to reset the passwords:To change your Client Area...
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PayPal Subscription - Important Information 7559
If you have elected to utilize Paypal's Subscription option to pay your hosting fees, you are responsible for managing your own Paypal...
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Terms of Service Violation - The Consequences 7290
If you or one of your customers violates the TOS (Terms of Service), we will suspend that individual account (in the case of resellers, we will...
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There Are alot of People In My Team - Creating Contacts & Sub-Accounts 5455
Please don't give third parties access to your client area. If you want to give access to your webmaster, business colleagues or another...
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Upgrading My Hosting Plan 5089
Have you noticed you are hitting resource limits alot? Need more space to expand your site or receiving more site visits?All of our clients have...
